Refund policy

Refund and Return Policy
Last updated: [11/11/2026]

All sales are final. By placing an order with [STORE NAME], you agree that we do not accept returns or exchanges for change of mind, wrong size or style choice.

Hygiene
For health and hygiene reasons, intimate apparel, lingerie and underwear cannot be returned once the hygiene seal or protective packaging has been opened or removed.

The only exceptions: wrong or defective items
We will help if the item you received is:
- completely different from the item you ordered, or
- completely defective (for example, broken or not usable as intended).

How to make a claim
1. Email [SUPPORT EMAIL] within 7 working days of delivery.
2. Include your order number, a short description of the problem, and clear photos of the item and its packaging.
3. If your claim is approved, we will send you return instructions. The item must be returned to us first, unworn, unwashed and in its original packaging.
4. Once we receive and inspect the item, we will send a replacement or issue a refund to your original payment method within 14 days.

Items returned without an approved claim, or that show signs of wear, washing or damage caused after delivery, will not be accepted.

Not covered: minor differences in color caused by screen settings, normal wear, damage caused by misuse or incorrect washing, and items bought on sale or as a bundle where only part of the bundle is affected (only the affected item is covered).

Your statutory rights
Nothing in this policy limits any rights you have under the mandatory consumer laws of your country of residence.